Privacy Policy

Who Controls Your Data

This Privacy Policy applies to EU Casino and describes how we collect and process personal information from visitors to our website. We are the data controller responsible for your information. This policy governs data collection through our web pages, contact forms, and related services.

Information We Collect

We collect different types of information depending on how you interact with our site:

Contact Information: When you use our contact form, we collect your name, email address, and message content. This information is used solely to respond to your inquiry.

Device and Usage Information: Our servers automatically log details such as your IP address, browser type, pages visited, time spent on pages, and referral sources. This data helps us understand user behaviour and improve site performance.

Cookies and Tracking: We use cookies and similar technologies to remember your preferences, analyse usage patterns, and enhance your experience. This includes both session cookies (temporary) and persistent cookies (stored on your device).

Analytics Data: We employ web analytics tools to measure visitor numbers, identify popular content, and diagnose technical issues. This data is aggregated and does not identify individuals.

Purposes of Data Processing

We process your information for the following purposes:

  • Service Delivery: Responding to your inquiries and providing website functionality
  • Website Improvement: Analysing usage to enhance user experience and identify technical problems
  • Security and Fraud Prevention: Protecting against unauthorised access and malicious activity
  • Regulatory Compliance: Maintaining records as required by applicable law
  • Communication: Sending administrative updates or policy changes

We do not process your data for direct marketing or sell information to third parties.

Legal Basis for Processing

Our data processing is based on:

  • Consent: Where you voluntarily submit information through our contact form
  • Legitimate Interest: Protecting our website, understanding user needs, and improving services
  • Legal Obligation: Complying with regulatory requirements in our jurisdiction

Cookies and Tracking Technologies

Our website uses cookies to:

  • Track your browsing behaviour on our site
  • Remember your preferences and settings
  • Measure website traffic and user engagement
  • Prevent fraudulent activity

You can control cookies through your browser settings and refuse non-essential cookies. Disabling cookies may limit website functionality. We do not use cookies to track you across unrelated third-party websites.

Data Retention

We retain personal information only for as long as necessary:

  • Contact Inquiries: Typically retained for 12 months to address follow-up questions
  • Usage and Analytics Data: Aggregated data is retained indefinitely; individual identifiers are removed within 6–12 months
  • Cookies: Session cookies are deleted when you close your browser; persistent cookies are retained according to their lifespan setting

Where data is no longer needed, we securely delete or anonymise it.

Third-Party Service Providers

We engage third-party providers to support our operations:

  • Hosting Services: Store and maintain our website infrastructure
  • Analytics Services: Process usage data to generate reports
  • Security Services: Protect against fraud and unauthorised access

These providers are contractually bound to protect your information and use it only as instructed. We do not share your data for their independent use.

International Data Transfers

If your data is transferred across borders, we implement standard contractual clauses and other safeguards to ensure adequate protection. Such transfers occur only where necessary for website operations or legal compliance.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of personal information we hold about you
  • Correction: Ask us to correct inaccurate or incomplete data
  • Deletion: Request removal of your data (subject to legal obligations)
  • Objection: Oppose certain processing activities, such as direct marketing or profiling
  • Portability: Receive your data in a structured, portable format

To exercise these rights, contact us using the details in our footer or via our Contact page. We will respond within the timeframe required by law.

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to users. Continued use of our website following such updates constitutes acceptance of the revised policy.

Contact Regarding Privacy

If you have questions about how we process your data or wish to exercise your rights, please contact us through the official channels listed in the footer of this website. We are committed to addressing privacy concerns promptly and transparently.